A Warm Clinic / RIGI Design

齿科诊所并非是一个让人开心的地方，当然任何诊所都不会让人开心：冰冷的挂号台，令人焦虑的等候椅，充满不安的诊室门，充斥着医患双方的互相不信任感。但从精神层面上来讲，诊所理应是个带来希望的场所，至少应该是个温暖的空间，看牙或许并不愉快，但是RIGI用设计在这里做了一些事情，于是这里有了一些温暖，还多了一些关怀。

在RIGI接手这个项目之前，业主已经有了一套完整的空间设计方案，但是并没有解决传统医疗空间存在的问题；RIGI在接受委托后，与业主一起推翻了之前的设计方案。RIGI希望在空间设计上解决医疗空间体验的不舒适，让整个空间呈现出一个不同以往的气氛，通过不同的设计洞见来传递医疗空间需要表达信任与希望。生活中本该有的温暖，友好，开放，沟通与笑容。RIGI希望能在这个空间出现。

生活本该更好，因为温暖。

这是RIGI心目中的诊所，这是一个RIGI化的生活终端。

Dental clinic is not a happy place to go, or we should say, no clinic could make people feel happy: the cold registration desk, the worrisome waiting chairs and the disturbing doors of the clinic rooms; the whole space is filled with a sense of distrust between doctors and patients. However, from spiritual aspect, clinic should be a place which brings hope, or at least should be a warm space. It might not be a delightful thing to go to the dentist, so RIGI does some magic to this space through design, bringing it some kind of warmth and caring.
Before RIGI took over this project, the owner had already got a complete set of space design plan, but his plan did not solve problems existing in traditional medical space. After RIGI is commissioned to do the design for this project, together with the owner, RIGI overthrows the original design concept. RIGI hopes to get rid of the sense of discomfort created by medical space through the space design, and to create a different atmosphere for the whole space. RIGI hopes to express the idea that medical space needs to show trust and hope through different design insights. There should be warmth, goodwill, openness, communication and smile in life. RIGI wishes that all of these could be shown within this space.
Because there’s warmth, life should have been happier.
This is a clinic in RIGI’s heart and this is a RIGI-styled life terminal.



齿科的品牌logo及IP形象为橙子，所以RIGI将圆形作为基础元素贯穿整个设计当中，木质材料与选择性色彩的搭配在感官调性上传递温暖的质感。整个空间布局由入口区，儿童区，等候区及就诊区四个模块组成，每一个模块在空间中的作用除了基本的功能之外都有相应的设计洞见，而这四个模块组成了该齿科品牌空间的基因，让冰冷的医疗功能空间转化成与人有关的传递温暖与关怀的生活终端。

The brand logo and brand IP image of this dental clinic is orange. So circle penetrates the whole design as basic element, and wood material and the match of selected colors deliver a warm texture sensually. The space consists of four areas: entrance, kids area, waiting area and clinic. Besides its basic function, each of the areas has its corresponding design insight, and together, these four areas make up the genes of this dental brand and turn the cold medical space into a life terminal which connects to people and spreads warmth and caring.


▲平面规划：a.入口区   b. 儿童区  c. 等候区  d. 就诊区
▲Floor Plan：a. Entrance   b. Kids Area   c. Waiting Area   d. Clinic

a. 入口区
a. ENTRANCE



齿科坐落于一个创意园区内。从行为角度分析，看病不同于购物，几乎没有偶然性的客人，患者均是了解诊所之后才选择前往。特殊的行业属性使得该空间并不需要为了招揽顾客而使用醒目的店招，一个友好的外立面能淡化医疗空间和患者之间的距离感。因此，RIGI采取了弱化室内室外界限的设计策略，在外立面上通过植物将室内外的空间联系，并尽量精简logo在墙上的尺度，不传递出过分的商业气氛。外立面通过代表平拍IP的圆形元素延伸到室内空间，并应用趣味性的材质表达，营造温暖的商业空间氛围，而前台区域也尽量传递的轻松，平等的态度。至少从入口开始，这就是一个友好的空间，一个温暖的诊室。

This project is located in a creative park. To analyze from the perspective of behavior, seeing a doctor is different from going shopping. There is almost no occasional guest for clinics; patients only choose to come after learning about it. The special nature of this industry determines that this space needs no use of eye-catching signs to attract customers, and a friendly façade could narrow the sense of distance between medical space and the patients. Thus, RIGI adopts a design strategy of weakening the boundary between outdoor and indoor space through using plants on the façade to connect the outdoor and indoor space, and simplifies the scale of the logo on the wall to avoid delivering excessive commercial atmosphere. The façade extends to the interior space through circle, an element from the IP image, and interesting materials are used to create a warm commercial atmosphere. The design of the front desk also tries to present an attitude of relaxed and equal. Starting from the entrance, people could tell this is a friendly space and a warm clinic.


▲ 入口外立面
▲ The entrance facade


▲ 前台区域
▲ Front desk area


▲ 好多好多的圆
▲ A lot of circles


▲ 更多的圆
▲ More circles


b. 儿童区
b. KIDS AREA



在空间中建立信任是RIGI这次设计的一个重点。成人的世界是复杂且缺乏安全感的，过分的殷勤反而传递出不友好的距离感，所以我们建议业主在入口的重要位置规划了儿童体验区，对孩子的关怀就是对成人的关怀，一个能关怀孩子的诊所某种程度上就能传递诊所的关爱与责任感。空间永远不是孤立存在，人的行为在空间中的情绪和角色的需求，就是RIGI一直希望探寻的，理念并不是自上而下的宣导，而是让使用者在终端中要时刻感知且理解的，这才是这个时代设计的关键。

Building a sense of trust within the space is one of RIGI’s design focuses. The world of adults is complex and lack of security, excessive attentions may create an unfriendly sense of distance on the contrary, so we suggest the owner to build a kids area in the important place of the entrance. Caring for kids is caring for adults; a clinic which cares for kids would, to some degree, present a sense of caring and responsibility. Space does not exist in isolation, the emotions and need of roles of people’s behavior within the space are what RIGI is always trying to explore. Design idea is not top-down propaganda, but something that users could always perceive and understand in the terminal. That is the key to design in this age.


▲ 儿童区
▲ Kids area


▲ 空间中的另一个空间
▲ Space within space


▲ 几何的世界
▲ The world of geometry


▲ 一块可以乱画的黑板
▲ A blackboard that could be doodling on


▲ 和孩子一样
▲ Just like the kids


c. 等候区
c. WAITING AREA



传统医院的等候方式为平行座次，依次排列，这种顺序感恰恰增强了患者不安的情绪，毕竟即将等待你的是一段恐怖的看牙经历，这并不是一个好的期待。所以我们将等候区布置成一个类似餐桌的形式，人们在这里面对面而坐，或者沟通，或者安静等待，至少这是个平等且随机的过程，在等待的时间中，慢慢的感受空间的气质，而等待区的左手边橙色透明区域为医院的中央供给室，所有的医疗器械纱布等都在这里消毒集中，透明开放的方式也传递了诊所公开透明的理念，这一切设计带来的就是对诊室理念的进一步感知。

而生活场景化的设计进一步的传递了诊所温暖，关怀的气质，这或许不是一个家，但是至少RIGI希望用设计给人们一些家的感知，毕竟医院是一个排除问题，创造希望的地方，这和家一样。

Waiting chairs in traditional hospitals are arranged in a parallel way and in orders. However, it is this sense of order that enhances the unease of patients. After all, what waiting for you is a terrible experience of seeing a dentist; it is anything but nothing good to be looking forward. So we make the layout of the waiting area looks like a dinner table. Here people can sit face to face; they could communicate with each other or wait quietly. In this way, this waiting process is equal and random during which patients could feel the temperament of the space. The orange and transparent area on the left side of the waiting area is the central supply room of the clinic. All medical devices and gauze will be centralized and sterilized here; thus the philosophy of “going transparent” of the clinic will be reflected through this transparent and open way. All these designs make people have a further perception of the clinic’s philosophy, while life scenario oriented design further expresses the clinic’s warm and caring nature. It might not be a home, but RIGI hopes to bring people a perception of home through design. After all, clinic is a place where problems will be solved and hopes be created, just like a home.


▲ 一个像餐厅一样的等待区
▲ A waiting area like a dining room


▲ 生活化的摆设
▲ Life-oriented decorations


▲ 生活化的摆设
▲ Life-oriented decorations


▲透过这块玻璃能看到更多的故事
▲More stories could be seen through this piece of glass


▲ 等待的时光
▲ Time of waiting


▲ 总有一些有趣的绿色
▲ Interesting green will always be found


▲  一个像家一样的空间
▲  A space feels like home


d. 就诊区
d. CLINIC



当人们看到医院走廊一排排例如种植科、放射科等科室门牌的时候，某种程度上承载了整个诊所病人的不安与焦虑。RIGI将所有的标识取消，在走道玻璃设计上做了阅读尺寸的字体标识，在这个面积的诊室里不存在空间识别混乱的问题，RIGI还设置了数字标识连接走廊和科室内，人们能看到的就是地面上不同的数字标识了不同的功能诊室，尽可能的消除看病的不安和焦虑是RIGI设计的核心观点。

When people see the rows of doorplates such as dental implant department and radiology department, to some extent, a sense of discomfort and anxiety will grow. RIGI cancels all the logos and adds text signs with readable dimensions on the glass of corridors while doing the design. The issue of spatial recognition chaos does not exist in a clinic of this size. RIGI also uses signs of numbers to connect the corridor and departments. Different numbers on the floor mark different functional spaces. To eliminate in maximum the uneasy and anxiety of seeing a doctor is the key point of RIGI’ design.


▲  再也不想看到那些恐怖的标识
▲Don’t want to see those horrible signs any more


▲  数字就足够了
▲Numbers will be enough


▲ 问题会在这每一间里面解决
▲ Problems will be solved within these rooms




▲ 为生活设计
▲ Design for life

有关于温暖，或许还有关怀，这是RIGI的礼物，送给你和你的牙齿。

It is about warmth and might also about caring. This is a gift for you and your teeth from RIGI.

项目类别：医疗空间
设计师：刘恺
设计公司：RIGI睿集设计 (www.rigi-design.com)
摄影师：边焕民
项目面积：250㎡
主要材料：喷漆，马赛克，黑板漆，冲孔板，水泥预制板，彩色玻璃
设计说明撰写人：刘恺
设计时间：2015年08月
建成时间：2015年11月
项目地点：天津

Project Type: Medical Space
Designer: LIU Kai
Design company: RIGI Design (www.rigi-design.com)
Photographer: BIAN Huan-Ming
Area: 250㎡
Main Materials: Paint, mosaic, blackboard paint, perforated plate, concrete precast slab, colored glass
Author of the Design Description: LIU Kai
Design Time: August, 2015
Completion Time: November, 2015
Location: Tianjin, China


来源：本文由RIGI睿集设计提供稿件，所有著作权归属RIGI睿集设计所有。